Privacy policy
1. Who We Are
This Privacy Policy explains how Arden Marlow collects and uses personal information when you visit our website, place an order, contact us or otherwise interact with our services.
Arden Marlow is operated by AEC Brands LLC. In this policy, “Arden Marlow”, “we”, “us” and “our” refer to Arden Marlow and, where appropriate, AEC Brands LLC.
Website: https://arden-marlow.com
Contact email: support@arden-marlow.com
Adress: 1021 E Linconlnway unit 809 Cheyenne, WY 82001
2. Information We Collect and How We Use It
Depending on how you use our website, we may collect information you provide, such as your name, billing and delivery address, email address, telephone number, order details and messages sent to customer support. We may also receive technical and website-usage information, such as device, browser or interaction information, through our website platform and enabled technologies.
We use personal information to process and deliver orders, handle payments, provide customer support, communicate about purchases, maintain and improve the website, prevent fraud where appropriate, meet legal obligations and, where permitted, send marketing communications and measure advertising activity.
3. Payments and Service Providers
Our store uses Shopify and Shopify Payments, as well as PayPal, and Shop, to support online orders and payments. Information may be processed by these providers as needed to complete transactions and provide their services. We may also share relevant information with service providers that help us operate the store, deliver customer communications or provide marketing and technical services. For questions about payments or service providers, contact us at support@arden-marlow.com.
4. Cookies, Advertising and Marketing
Our website uses cookies and similar technologies to help it function properly, understand how visitors interact with our store and improve our advertising.
Where enabled, Meta (Facebook) Pixel may collect information about visitors’ interactions with our website to measure advertising performance and help us show relevant ads on Meta platforms, including Facebook and Instagram.
We may also send promotional emails and text messages (SMS) about our products and offers, where permitted by law. You can unsubscribe from marketing emails using the link provided in each email and opt out of marketing text messages by following the instructions included in the message.
Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies. You can manage your cookie preferences through the cookie consent options available on our website.
5. Retention and Security
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal compliance and resolving disputes. The period depends on the type of information and the reason it is held. When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable requirements.
We take appropriate measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. No method of transmission or storage can be guaranteed to be completely secure.
6. Your Rights
Depending on the circumstances and applicable law, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, request data portability, withdraw consent where processing is based on consent, and object to direct marketing. These rights are subject to legal conditions and exceptions.
To make a privacy request, contact us at support@arden-marlow.com. We may need to verify your identity before responding. You may also complain to the UK Information Commissioner's Office (ICO): https://ico.org.uk/.
7. Third-Party Links and Changes
Our website may contain links to third-party websites or services. Those third parties have their own privacy practices, and we recommend reviewing their privacy information. We may update this policy from time to time. The latest version will be published on this page with its updated date.
Contact
Arden Marlow, operated by AEC Brands LLC
Email: support@arden-marlow.com
Website: https://arden-marlow.com