Terms of service

Welcome to Arden Marlow. These Terms of Service (“Terms”) apply to your access to and use of arden-marlow.com and any purchase made through our online store. By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Online Store Terms

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website. You agree not to use our products or website for any unlawful purpose and not to violate any applicable laws. You must not transmit viruses, malicious code or other harmful material.

2. General Conditions

We reserve the right to refuse service to anyone where permitted by law. You understand that content you submit (excluding payment information) may be transferred through various networks and adapted to technical requirements. Payment information is encrypted during transmission. You may not reproduce, duplicate, copy, sell or exploit any part of the website or its services without our written permission.

3. Website Information

We aim to keep information on our website accurate and up to date, but we do not guarantee that all content is complete, current or error-free. Website content is provided for general information and should not be the sole basis for decisions without checking relevant details.

4. Products, Prices and Availability

Product descriptions, images, prices and availability may change without notice. We make reasonable efforts to display product colours and details accurately, but the appearance of a product may vary depending on your screen or device. All products are subject to availability. Nothing in these Terms limits your statutory consumer rights.

5. Orders and Payment

When you place an order, you agree that the information you provide is accurate and complete. We reserve the right to refuse, cancel or limit an order where permitted by law, including where we suspect fraud, unauthorised activity, pricing errors or resale activity. If we cancel an order after payment, we will arrange a refund for any amount paid for that order. Please review our Refund and Returns Policy for information about returns and refunds.

6. Third-Party Tools and Links

Our website may provide access to third-party tools or links that we do not operate or control. These are provided “as is” and “as available”, without endorsement or warranty by us. Your use of third-party websites or services is at your own discretion and subject to their own terms and policies.

7. Reviews, Comments and Submissions

If you send us reviews, suggestions, feedback or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive or infringing on another person’s rights. We may moderate or remove content where appropriate and permitted by law. You remain responsible for the content you submit.

8. Personal Information

Our collection and use of personal information in connection with the store is described in our Privacy Policy, available on our website.

9. Errors and Changes

We may correct typographical errors, inaccuracies or omissions and update information on the website. If an error affects an order, we may contact you to discuss the issue or cancel the affected order and refund amounts paid, where permitted by law.

10. Prohibited Uses

You must not use the website to break the law, infringe intellectual property rights, harass or discriminate against others, submit false information, upload malicious code, collect other users’ personal information without permission, send spam, scrape website content without authorisation, or interfere with website security or operation.

11. Disclaimer and Liability

We do not exclude or limit liability where doing so would be unlawful. Nothing in these Terms affects rights or remedies that consumers have under applicable law. Subject to that, the website and its content are provided for general use, and we do not guarantee uninterrupted or error-free access.

12. Indemnification

You agree to be responsible for losses arising from your unlawful use of the website or your breach of these Terms, to the extent permitted by applicable law. This section does not limit any rights you have as a consumer under applicable law.

13. Severability and Termination

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. We may suspend or terminate access to the website where reasonably necessary and permitted by law.

14. Entire Agreement and Changes

These Terms, together with the policies referenced on our website, describe the terms governing your use of the store. We may update these Terms from time to time by publishing a revised version on this page. The updated version will state its effective date. Changes will not remove rights that consumers already have under applicable law.

15. Governing Law

These Terms are subject to the laws applicable to the relevant transaction, without depriving consumers of any mandatory consumer protections available in their country of residence. This provision does not limit any mandatory rights under UK consumer law where they apply.

16. Contact

If you have questions about these Terms, please contact Arden Marlow at support@arden-marlow.com or visit https://arden-marlow.com.