Refund policy

At Arden Marlow, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined below.

This 30-day return policy does not limit your statutory consumer rights, including your legal right to cancel eligible online purchases within the applicable 14-day cancellation period.

2. Return Conditions

To be eligible for a return under our 30-day policy:

• The item must be returned in an appropriate condition, with any included components.

• The item must not have been damaged through misuse or handling beyond what is reasonably necessary to inspect it.

• Items must be packaged securely to prevent damage during return shipping.

Certain items may be subject to legal exceptions, including applicable hygiene-related restrictions.

If your item arrives faulty, damaged or different from what you ordered, please contact us so we can assess the issue and explain the available next steps in accordance with your legal rights.

3. Return Shipping Costs

Change of mind: If you wish to return an item because you no longer want it or have changed your mind, you are responsible for the return shipping costs, provided this has been communicated before purchase and is permitted by applicable law.

Faulty, damaged or incorrect items: Please contact us before returning an item. We will provide instructions and handle the issue in accordance with applicable consumer law. Return shipping costs and available remedies will be determined in accordance with your statutory rights.

Original delivery charges and refunds will be handled in accordance with applicable consumer law.

4. How to Request a Return

To start a return, email us at support@arden-marlow.com with the following information:

• Your order number.

• Your full name.

• The reason for your return.

• Photographs of the item, if it is damaged, faulty or incorrect.

Our support team will review your request and provide the appropriate return instructions and return address.

Please do not send items to the address shown on the original parcel or return an item before receiving instructions from our team.

5. Orders in Transit

If your order has already been dispatched, you may contact us about cancellation or return options.

Dispatch does not remove your statutory cancellation rights. If you wish to cancel an eligible online purchase, please notify us within the applicable legal cancellation period. You may then need to return the goods in accordance with the applicable rules.

6. Refunds

Once we receive the returned item, or receive valid evidence that it has been sent back where applicable, we will assess the return and notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

For statutory cancellations, refunds will be processed within the legally required timeframe. For other returns under our 30-day policy, we will process approved refunds as promptly as reasonably possible.

Any deduction for diminished value will only be made where permitted by applicable law.

7. Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, contact us at support@arden-marlow.com and include your order number and, where helpful, photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Nothing in this policy excludes or limits your statutory rights.

8. Contact Us

Arden Marlow

Email: support@arden-marlow.com

Website: https://arden-marlow.com

Your statutory consumer rights remain unaffected by this policy.